We will make your pet happy
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Return Policy
Covid-19 Shipping Updates
Due to the impact of the global COVID-19 outbreak, it may affect the delivery schedule and/or pricing of logistics to some destinations. Your orders may experience shipping delays. We suggest you keep abreast of the latest logistics situation and contact your us when necessary
Shop policies
Thank you for trusting Truly Pawesome Pet Shop. We’re delighted to have had the opportunity to have you as a valued customer. Please don’t hesitate to reach out if you ever have any additional needs.
Last updated on Feb 15, 2022
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 3-15 business days
Europe: 7-15 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 3 hours of purchase.
I don’t accept exchanges
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
What do our customers say?
Marci Senter
Miami
Absolutely perfect. Shipped incredibly fast, loved the packaging, and my baby Norman loves all the goodies!!!! On top of that, the seller included some free goodies!!! I was pleasantly surprised by the extremely kind gesture. I will be getting Norman’s treats from here only from now on. Thank you so much! 🐰
Charolette Hanlin
Miami
Came carefully wrapped/packaged, not at all difficult to assemble (instructions weren't super detailed but pictures were clear and it just wasn't that complicated). Our bird seems to like it so far! One tweak I'll probably need to make is to get slightly longer dowels for the upper ladder as they're a bit difficult for my parrotlet to manage with his short legs and pear-shaped body, lol. I think I'll add some natural rope as well. The perfect thing to sit on my desk next to me during the workday. 🙂
Tyra Dhillon
Miami
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My bunny loves these treats. They're a cute shape and they break easily so I can hide pieces of them over the house for him to find. The treats arrived intact and on time and when they start to run low I will definitely buy from this seller again.