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$100 and Over in US

support 9AM - 5pm

(240) 334-7255

We will make your pet happy

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Return Policy

Covid-19 Shipping Updates

Due to the impact of the global COVID-19 outbreak, it may affect the delivery schedule and/or pricing of logistics to some destinations. Your orders may experience shipping delays. We suggest you keep abreast of the latest logistics situation and contact your us when necessary

Shop policies

Thank you for trusting Truly Pawesome Pet Shop. We’re delighted to have had the opportunity to have you as a valued customer. Please don’t hesitate to reach out if you ever have any additional needs.

Last updated on Feb 15, 2022


Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 3-15 business days
Europe: 7-15 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 3 hours of purchase.
I don’t accept exchanges
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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